Dignity in Housing. Excellence in Management.
Trusted by local authorities and housing associations to deliver safe, sustainable, and resident-centred property management — with surgical precision at every level.
Three Core Pillars of Excellence
Our integrated service model is built around the three pillars that define outstanding social housing management — compliance, maintenance, and community. Every contract we hold is delivered through this framework.
Compliance & Safety
We ensure every property meets the latest UK social housing regulations — from fire safety and building compliance to Awaab's Law adherence and Decent Homes Standard.
- Full Awaab's Law & Fire Safety compliance
- Gas, electrical, and structural safety certifications
- Proactive regulatory audit schedules
- Real-time compliance dashboards
Proactive Maintenance
We don't wait for things to break. Our planned preventative maintenance programmes, powered by data and on-the-ground insight, ensure properties remain safe and well-maintained year-round.
- Planned Preventative Maintenance (PPM) programmes
- Contractor management and quality assurance
- Resident satisfaction tracking after every job
Community Engagement
Great housing management goes beyond bricks and mortar. We build thriving communities by working directly with residents — hosting regular surgeries, listening events, and digital engagement channels.
- Resident liaison officers in every community
- Regular estate walkabouts and surgeries
- Multi-channel communication (app, SMS, letter)
- Community events and social value programmes
How We Improve Tenant Lives
Our approach is rooted in a simple belief: when people live in safe, dignified homes, communities flourish. We measure our social impact rigorously — across sustainability, carbon reduction, and measurable social value in every community we serve.
Sustainability & Carbon Reduction
We are committed to reducing the carbon footprint of every property we manage. Through energy audits, retrofit planning, and partnership with local authorities on green improvement grants, we actively reduce fuel poverty and support the UK's net-zero housing agenda.
- EPC improvement programmes across all portfolios
- LED and insulation upgrade schemes
- Partnership on Social Housing Decarbonisation Fund projects
- Fuel poverty reduction tracking per resident
Social Value
We create measurable social value in every community — from local employment opportunities in maintenance and admin, to tenancy support services that prevent homelessness and void loss.
- Social Value Act reporting for every contract
- Partnerships with local employment organisations
- Tenancy sustainment support services
- Anti-social behaviour mediation and support
Our Impact at a Glance
We hold ourselves accountable through rigorous measurement. These figures reflect our commitment to operational excellence and resident-centred service delivery across every portfolio we manage.
Emergency Response
Round-the-clock repair response with clear SLA commitments to every resident.
Compliance Tracked
Every property in our portfolio monitored via real-time compliance dashboards.
Regulatory Gaps
Zero tolerance for compliance failures — proactive audits prevent issues before they arise.
Enquiry Response
Our Business Development team responds to all new contract enquiries within 24 hours.
Data-Driven. Precision-Managed.
We believe that great property management is built on great data. Our operational model uses real-time dashboards and workforce analytics to ensure every site is resourced correctly, every work order is tracked to completion, and every resident query is resolved on time.
Workforce Intelligence
Our headcount modelling and staffing intelligence ensure the right people are deployed at the right properties — no gaps, no waste, no excuses. From neighbourhood officers to compliance inspectors, our workforce is structured around your portfolio's specific needs.
- Real-time property and repair tracking dashboards
- Headcount and workforce deployment analytics
- KPI reporting shared openly with commissioners
- Monthly performance reviews with housing association partners
- Zero-tolerance void management protocols
Our operational cycle ensures continuous improvement — data informs decisions, decisions drive deployment, and performance is reported openly to every partner and commissioner.
Built for Today's Regulatory Environment
The social housing sector is undergoing its most significant regulatory transformation in a generation. The Social Housing (Regulation) Act 2023, the Building Safety Act, and Awaab's Law have fundamentally raised the bar for property managers. We were built for this environment — and we stay ahead of it.
Key Standards We Uphold
Our compliance team works directly with the Regulator of Social Housing, local fire authorities, and environmental health teams to ensure we are always ahead of — not chasing — regulatory change.
Social Housing (Regulation) Act 2023
Full compliance with new Regulator of Social Housing standards — including proactive consumer regulation, transparency obligations, and resident engagement requirements.
Building Safety Act 2022
Higher-risk buildings managed to full golden thread requirements — from design and construction records through to ongoing resident safety case management.
Awaab's Law
Damp and mould response within mandatory timeframes — our teams are trained, resourced, and equipped to meet every statutory deadline without exception.
Decent Homes Standard
Proactive refurbishment and investment planning ensures every property in our portfolio meets the Decent Homes threshold — with improvement programmes tracked and reported.
Consumer Standards
Transparency, respect, and accountability to every resident — our consumer standards framework ensures residents are treated with dignity and have meaningful access to redress.
The Partner Built for Social Housing
We are not a generalist property management company that has drifted into social housing. We were purpose-built for this sector — with the expertise, systems, and values to match.
Sector Specialists
Our entire leadership team comes from social housing, local government, and regulated property management. We understand the pressures commissioners face and the expectations residents hold.
Technology-Enabled
Our proprietary dashboards and workforce analytics platform gives commissioners real-time visibility into every aspect of their portfolio — from compliance status to repair completion rates.
Resident-Centred
We place residents at the heart of everything we do. Our community engagement model ensures every resident has a voice, a point of contact, and a clear route to resolution.
Partner with Us
Whether you are a local authority looking to outsource your housing management, a housing association seeking a specialist partner for difficult-to-manage estates, or a resident with a query — we want to hear from you.
New Contract Enquiries
Are you looking for a property management partner? Complete our enquiry form and our Business Development team will respond within 24 hours.
Resident Support
Existing residents can access our Resident Portal for repairs, payments, and queries — available 24 hours a day, 7 days a week.
Head Office
📍 England & Wales
📞 Contact us by phone
✉️ Contact us by email
Registered in England & Wales
Regulated by the Regulator of Social Housing
"When people live in safe, dignified homes, communities flourish."
This is the belief that drives every decision we make, every property we manage, and every resident we serve. We are proud to be a trusted partner to local authorities and housing associations across the UK — and we are committed to raising the standard of social housing management for every generation to come.
Compliance
Zero regulatory gaps. Always ahead of change.
Maintenance
Proactive, data-driven, resident-focused.
Community
Engaged, informed, and empowered residents.
Transparency
Open data. Open reporting. Open partnership.
Get In Touch With TGS Property Management
Dedicated support for local authorities, housing associations, and social housing organisations
New Contract Enquiries
Looking for a specialist property management partner? Our Business Development team responds to all enquiries within 24 hours.
Existing Partner Support
Already working with us? Contact your dedicated account manager or our support team.
Phone: [to be added]
Email: admin@tgspropertymanagement.co.uk
Resident Support
Residents can access our 24/7 portal for repairs, payments, and queries.
TGS Property Management Ltd
5 Malvern Row, Manchester, M15 4FD
Email: admin@tgspropertymanagement.co.uk
Regulated by the Regulator of Social Housing
TGS Property Management Ltd